Tun Service, Terms and Conditions

By accessing, using or otherwise using the www.tunservice.com website (“Site”), you agree to accept and comply with these terms of use. Tun Service (“we”) reserves the right, at Tun Service sole discretion, to amend these terms and conditions (“Terms of Use”) and this site at any time without notice. Any subsequent access to, or use by you of, this site will constitute an acceptance of these modifications. Operated by Calidus INC. Tun Service Company (“us”, “we”, “our” or “company” ).

1. Please read the following clauses carefully as they tell you everything you need to know about the agreement you will enter into in respect of Tun Service. In all clauses, the company refers to Tun Service. If you are uncertain as to your rights under them or you want any explanation about them, please write or call us at the email address or telephone number given.

2. The company has quoted the cost of installing central heating and/or plumbing/or electrical/or other equipment that meets the requirements of your home. Once you have accepted this quotation in accordance with below, the company undertakes to carry out all the works necessary to complete the work described in your specification and this quotation subject to the conditions contained in this agreement.

3. If you require a particular date for the works to be carried out, the company will do all that it reasonably can to meet the dates given for the installation or service. The company also understands that there might be instances when a date for installation/service cannot be met by you, and as a result no party shall be liable for costs or able to cancel this agreement. In case of unforeseen circumstances, beyond reasonable control of the company or you, the company will contact you and agree an alternative date.

4. The company will carry out the whole of the work specified in this quotation at the price quoted during normal hours, which are between 8am(08:00) and 6.30pm(18:30) Monday to Sunday. Any variations or additions requested by you will be subject to an additional charge and if the company is delayed or prevented from installing by the agreed date due to delay or default on your part, the company may on written notice to you add to the charges at a reasonable sum in respect of any additional costs incurred.

5. If you are a tenant, you may need your landlord’s permission for an installation to be carried out. The company will assume such permission has been granted and shall have no liability for any loss or damage arising from failure to obtain such permission.

6. You will provide reasonable access to enable installations to be completed. You will also be required to provide the necessary service utilities for installation at no charge.

7. The prices specified in this agreement do not include the price of removing any dangerous waste materials such as asbestos found when carrying out the installation. If during the execution of the works, asbestos is encountered, the company reserves the right to withdraw its installation staff immediately until the site is made safe. The cost of removing asbestos is not included within the price. However, the company upon request of the customer will provide a cost for removing asbestos and will add this fee to the total quote.

8. Where the company needs to connect new equipment to your existing plumbing, electrical or heating system, it will not accept liability for the cost of repairing or replacing parts of your existing system, which subsequently develops faults. In certain situations the company may charge for visits made to your home by the company’s engineer if your system is faulty or has developed a fault after the installation has been conducted. The company will not accept liability where you central heating system does not function properly because your water supply or power supply becomes inadequate or the water pressure or power supply becomes invariable.

9. Tun Service accepts no responsibility for any existing installations that are present. This relates in particular but not only to any pipework, wiring, radiators and radiator valves, heating valves, pumps, shower pumps, electrical controls and/or bathroom / WC services that might be affected as a result of an a conversion from a tank fed system to a sealed system or from power flushing of pipework and radiators. This change to a higher pressure rated system and power flushing can cause leaks in components that Tun Service will not be liable for. Any cost of repairs for which Tun Service are not liable for will be charged in accordance with our standard company charges. If your system is excessively full of magnetite and sludge. Furthermore, if the buyer/customer has requested that an existing appliance be re-installed or moved (eg. boiler), Tun Service accepts no liability for any internal leaks or malfunctions of this boiler, as a direct result of this installation.

10.The warranty for a boiler, air conditionaer, electrical and or cylinder or other parts will be covered by the manufacturers as agreed in the quotation. It does not apply to any existing parts of the system. All other works carried out by Tun Service (labour) are guaranteed for 90 days. However, any existing components or pipework not changed are not included within this guarantee. Furthermore, all boilers need to be serviced annually to remain under warranty.
If the warranty becomes void due to the appliance not being serviced, then Tun Service accepts no responsibility for this. The responsibility of having it done lies with the customer.

11. The company accepts no liability for the removal of any carpets, linoleum and special types of flooring, eg. tongue and grooved, parquet, hard wood or tiled floors in order to carry out the installation, accept in circumstances where the company has been negligent.

12. The company will take all reasonable care to carry out the installation/service. However, you accept that the installation including removing or destroying existing fixtures or fittings may cause damage to your decorations and fittings in your home. This provision does not exclude the company’s responsibility for damage, which is beyond which is reasonably commensurate with the installation. It is anticipated that certain areas in your home may need redecoration following completion of the central heating installation. This will be your responsibility and is not included in the price.

13. The company shall not have any liability for any failure to perform its obligations under any quotation if it is prevented from doing so by any cause reasonably beyond its control; including without limitation; adverse weather conditions, fire, accident or war, a failure or delay attributable to any electricity, water or gas network, the act or omission of any party for whom the company is not responsible.

14. The company will not be liable under this agreement for any loss or damage caused by the company or its employees or agents in circumstances where;
14.§1. There is no breach or illegal duty of care owed to you by the company or by any of the company’s employees or agents.
14.§2. Such loss of damage is not a reasonably foreseeable result of any such breach.
14.§3. Any increase in loss or damage resulting from breach by you of any term of this contract.

15. To complete your installation the company will use its authorized employees or agents. All contractors are approved by the company are qualified and chosen carefully to carry out high standards or workmanship.

16. Standard charges. All charges will be clearly laid on within our quotation. In situations when a quotation has not and/or cannot be provided (e.g. Immediate or Emergency works), then our normal charges apply and are as follows:

17. Other additional travel and parking charges (see below). Emergency call out, evening, weekend and bank holiday rates may vary.
17.§1 Material charges. These will be applied for the supply of any parts and materials necessary beyond those quoted.
17.§2 Troubleshooting. Where the customer has requested that we troubleshoot a problem only but not to carry out the work, then any additional travel charges (as below) will apply.
17.§3 Call backs, Should you feel there is an issue with our work, then we will be very happy to return and rectify it at no cost.
However, should we return to site for a call back, but the problem be unrelated to the work carried out by Tun Service, then our standard service charges shall apply.

18. Title in the goods will not pass to the Buyer but shall be retained pending payment in full of the price. Until such time as title passes to the Buyer, the Seller shall have an absolute authority to re-take, sell or otherwise deal with or dispose of all or any part of the goods in which title remains vested in them.
18.§1 For the purposes specified above, the Seller or any of their agents or authorized representatives shall be entitled at any reasonable time during normal working hours to enter without notice onto any premises where the goods or any part of the goods are installed, stored or kept or are reasonably believed to be.

19 For all projects where stage payment terms apply, payment MUST be paid with 7 days of each stage completion. Failure to do so will instigate legal proceedings.

20. The company shall provide a free guarantee for the period of 90 days. This applies to workmanship only and not to parts (which typically come with a one year manufacturer’s warranty except from boilers, the warranty length for which will be made clear in the quotation stage). However, the above warranty is subject to the following conditions:
20.§1 The fault is not due to your existing radiators and/or pipe work, valves, pumps or boiler.
20.§2 The work carried out has not been properly kept, used, serviced and maintained in strict accordance with the manufacturers or the companies instructions and has not been modified accept with the companies consent.
20.§2 The fault is not due to accidental or willful damage, fair wear and tear, interference with or maintenance work by a third party.
20.§3 The customer makes no further use of works after the defect had been or ought to have been discovered.
20.§4 All free guarantee work will be carried out during normal working hours.

21 After delivery of any goods and services from the company, you will be responsible for their safe keeping and you should make sure that you are adequately insured against loss or damage which may occur to those goods.
22 This agreement is personal to you and not transferable to without written authority from Tun Service.

We will permit you to cancel the contract by sending the written notice by email no later than 14 days after the date on which acceptance of the works took place. If you request cancellation at a later date, then unless we are in breach of contract we have the right to refuse or retain all or part of you deposit.
We have the right to refuse service to anyone.
All customers will be treated/served equally without regard to their race, gender, color, disability or national origin.

At Tun Service we are committed to providing exceptional service to our valued customers like you.
Your feedback is invaluable to us as it helps us understand your experience and improve our services continuously.
We would greatly appreciate it if you could take a few moments to share your thoughts with us.

We value your input and thank you for taking the time to provide feedback.
If you have any further questions or concerns, please don't hesitate to contact us directly.
Tel: +37410561234
E-mail:customer@tunservice.am

Thank you for choosing Tun Service. We look forward to serving you again in the future.